Servicenow Training Curriculum

  • What is a Service Now?
  • Who can Use Service Now?
  • Why do we use it?
  • About Cloud Computing in ServiceNow
  • Basics to ITIL Foundation
  • About Navigation and Users
  • About Helpful Portals and Latest Releases
  • How to create Gauges
  • CSS Properties, UI Properties
  • Change Visibility of Homepage and Banner
  • Creating Application , module
  • Creating Table
  • Personalizing form and table layout 
  • Creating Section
  • View
  • Dictionary Overrides
  • Reference Qualifiers
  • Related Lists
  • Creating an Update Set
  • Merge update set
  • Retrieve Update set in another instance
  • Workflow editor and workflow scripts
  • About Workflow activities
  • About workflow context
  • About Workflow stages
  • About Transitions
  • Use of Service catalog
  • About use of Back and end execution 
  • Creating catalog item,
  • Creating record producer
  • Creating order guide
  • Create RITM and catalog task
  • Attaching workflow to catalog items
  • Data Sources
  • XML Report
  • Transform Maps
  • Schedule data import
  • Import sets
  • Transform Scripts
  • Data Load automation
  • Creating groups
  • Users and Departments
  • Concept of delegation
  • Customizing user profile
  • Roles & group membership
  • Fetch detail of logged in user
  • Defining a template
  • Define notification
  • Email Logs
  • Introduction to SMTP and POP mail Servers
  • Trigger email and even
  • SLA Definitions
  • SLA Properties
  • Attach SLA to tasks
  • Create Schedule and child Schedule
  • Introduction to Scheduled jobs
  • Schedule job Log
  • Scheduled reports
  • Create Read, Write and create ACL on table and field Level.
  • Debug ACLS
  • Write ACL Scripts
  • Concept of Privileged system admin
  • Introduction to web services
  • SOAP Messages
  • Debugging
  • Personalize users
  • Debugging business rule
  • Debugging ACL
  • Background Scripts
  • Client Scripts
  • Business Rules
  • UI Actions
  • UI Policies
  • Data Polcies
  • Script Includes
  • Data Lookup rules
  • UI pages
  • UI Macros
  • Dictionary
  • Interview Questions and Servicenow Sample Resumes
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